Shipping policy

We carefully package each order to ensure your order arrives safely and securely.

Order Processing

Orders are typically processed and prepared for shipment within [3–5 business days] of purchase.

Because many of our pieces are unique, vintage, and pre-owned, each order is individually inspected, prepared, and packaged before leaving our studio. Processing times may occasionally vary during periods of high order volume, holidays, or special events.

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout based on your shipping destination and the shipping method selected.

Estimated delivery times provided at checkout are estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, customs processing, or circumstances outside of our control.

Please note that shipping times begin once your order has been fulfilled and shipped, not when the order is placed.

Domestic Shipping

We currently ship orders within [United States / United States & territories].

Customers are responsible for providing an accurate and complete shipping address at checkout. Please carefully review your shipping information before completing your purchase.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.

International Shipping

International shipping is available to [United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.], are offered at checkout.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping charges unless explicitly stated at checkout.

Customs processing may also affect delivery times, and we cannot guarantee the timeframe for international customs clearance.

Tracking & Delivery

Once your order has been shipped, tracking information will be provided when available. Please use the tracking information supplied by the carrier to monitor your shipment.

We are not responsible for delays caused by the shipping carrier, customs authorities, weather, or other circumstances beyond our control.

An order is considered delivered once the carrier's tracking information indicates that it has been delivered to the address provided at checkout.

Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and accepted by the carrier, we are not responsible for packages that are lost, stolen, delayed, or misdelivered after delivery confirmation.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, building management, and the shipping carrier.

Please contact the carrier directly to initiate a claim where applicable. We will provide reasonable assistance with the carrier's investigation when possible.

Vintage & One-of-a-Kind Items

Many of our pieces are vintage, pre-owned, rare, and one-of-a-kind. Due to the unique nature of our inventory, replacement items may not be available if a package is lost or damaged during transit.

Each item is carefully inspected and securely packaged prior to shipment.

Order Cancellations

Order cancellations are accepted only until an order has been fulfilled.

If you wish to cancel your order, please contact us as soon as possible after placing your order. We cannot guarantee that a cancellation will be possible once an order has entered the fulfillment process.

Once an order has been fulfilled, it cannot be canceled.

Please refer to our Returns & Cancellations Policy for additional information regarding cancellations, returns, exchanges, and refunds.